Refund Policy

Food products are handled carefully. Because our products are perishable (especially frozen items), change‑of‑mind returns are generally not available once an order has been fulfilled or collected/delivered.

Australian Consumer Law

Your rights under Australian Consumer Law (ACL) still apply. If a product is faulty, not as described, or unsafe, you may be entitled to a remedy (replacement or refund) depending on the circumstances.

When we will replace or refund

• Incorrect item supplied.
• Damaged packaging on arrival (with photo evidence provided within 24 hours).
• Quality issue that indicates the product is not fit for purpose (assessed case‑by‑case).

Frozen products

• Freeze n’ Pop cans must be kept frozen. If a customer leaves frozen product unrefrigerated after delivery/pickup, we may be unable to offer a refund.
• If you receive frozen product that has clearly thawed due to our handling, contact us immediately with photos.

How to request a refund

Email hello@noirflore-topnotchfruits.com.au with:

• Order name + date
• Issue description
• Photos (if relevant)